Digital inclusion resources
Access practical how-to guides and essential resources to help you provide digital inclusion support.
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National Databank user guide
This guide serves as both an introduction to the National Databank and as a reference point, detailing each stage in issuing and activating data.
Running a Hub Data New network member People seeking asylum and refugees National Databank -
Learn My Way certificate template
This certificate template offers a flexible way to recognise individual learning achievements. Edit the fields on this PDF to add the titles of completed topics or subjects.
Digital skills Learn My Way Learning & skills -
How to register on Learn My Way
This short video explains the registration process for creating a Learn My Way account. It highlights what information you need to register and how to verify your account. Select play to watch this video.
Digital skills Learn My Way Learning & skills New network member -
Introducing the National Databank
An introduction to the National Databank, what it is, how it works and how you can get involved.
Data New network member National Databank -
Digital inclusion stats and facts
Making the case for your digital inclusion work? Here's a list of data sources that you can dip into whenever you need to demonstrate the need for helping people to get online.
Running a Hub Research -
A resource for addressing belief and trust barriers to using digital health services
With more and more health services going online, we know that some people feel worried about using digital health services.
Digital skills Health & wellbeing Research Health and wellbeing -
How Britain lived online in 2025
Virgin Media O2’s ‘Year in Review’ is based on combining broadband, mobile, movement data with national polling findings to reveal the human behavioural insights behind the network data.
Data National Databank -
AI for digital inclusion hubs and service users
Introducing the AI Gateway, our new free online learning platform designed to help users understand AI concepts, its practical uses, and associated risks.
Digital skills Learning & skills Artificial Intelligence -
Get Online Week: #TryOneThing guides
This Get Online Week help everyone #TryOneThing, with these free videos and guides on AI, safety, confidence, entertainment, and phone skills.
Digital skills Learning & skills -
NatWest: Become a friend against scams
This short video helps people learn about email scams so they can protect themselves and avoid becoming victims.
Digital skills Learning & skills Online safety -
Get safe Online: Social media phishing
Social media is a favourite method used by criminals to deceive people, find out how to avoid becoming a victim.
Digital skills Learning & skills Online safety -
Registering on Learn My Way - an easy read guide
This simple step by step guide, with screenshots for each stage, is ideal as a learner handout or poster for your classroom.
Older people & digital Digital skills Learn My Way Supporting accessibility needs Learning & skills -
AbilityNet: 5 ways AI can help disabled people in the workplace
This article explores the impact of AI on improving inclusivity through its applications in captions and transcriptions, voice assistance, readability, text alternatives, and understanding tone
Digital skills Supporting accessibility needs Artificial intelligence Learning & skills Employability skills Artificial Intelligence -
AbilityNet: How can AI help disabled people?
Webinar recoding and resources. How AI is empowering and transforming the lives of disabled people, highlighting current examples of AI in action.
Digital skills Supporting accessibility needs Artificial intelligence Learning & skills Artificial Intelligence -
AbilityNet: What is AI and how do I use it?
How artificial intelligence may already be positively impacting your life, and how you can embrace its benefits in your daily activities.
Digital skills Supporting accessibility needs Artificial intelligence Learning & skills Artificial Intelligence -
Fun with digital photos
We have three Learn My Way topics dedicated to taking, viewing and editing photos on a touchscreen device. This article has some fun ways for your learners to practice these skills.
Digital skills Learn My Way Learning & skills -
Supporting people with the digital skills to access Pension Credit online
A series of videos on supporting people with the digital skills required to access the Pension Credit website and submit a Pension Credit application.
Older people & digital Supporting accessibility needs Learning & skills -
Pension Credit - An easy read guide
An easy-read guide to Pension Credit and how to apply from DWP
Older people & digital Supporting accessibility needs Learning & skills -
Digital inclusion in health and care
Key findings and guides from Good Things Foundations Widening Digital Inclusion programme to understand the barriers for people with accessing and using digital health services.
Health & wellbeing Research -
Charity Digital: Artificial intelligence
How AI impacts the charity sector, how charities can reap the benefits and protect against the harms of AI, and how to use AI ethically and responsibly.
Artificial intelligence Artificial Intelligence -
Charity Excellence: AI for charities and nonprofits
Free charity AI tools, resources, guides and webinars.
Artificial intelligence Artificial Intelligence -
Google for Nonprofits: AI resources
AI resources for fundraising, marketing and program management, and strategies and principles for responsible AI use.
Artificial intelligence Artificial Intelligence -
Get Online Week Discussion Guide: Getting started with AI
This guide includes questions, activities and learning resources to accompany our Get Online Week session on getting started with AI.
Get Online Week -
Get Online Week Discussion Guide: How to find affordable internet for your home
This guide includes questions, activities and learning resources to accompany our Get Online Week discussion on affordable internet.
Get Online Week -
Get Online Week Discussion Guide: How to spot and avoid online scams
This guide includes questions, activities and learning resources to accompany our Get Online Week discussion on spoting and avoiding online scams.
Get Online Week -
Frequently asked questions by eventholders
Have any inquiries about running a Get Online Week event? Check our FAQs to see if they've already been answered.
Get Online Week Get Online Week -
Guides for Digital Champions on using Learn My Way with learners
These three guides have been written to help Digital Champions get the most out of Learn My Way, so they can help others to use this free learning resource to develop their skills.
Digital skills Digital champions & volunteers Learn My Way New network member -
Digital skills learning guides
We’ve produced a collection of simple, one page guides to help you support people learning digital skills. They can be used by tutors, volunteers or Digital Champions.
Digital skills Learn My Way Learning & skills Session plan New network member -
Eventholder beneficiary impact survey and guidance
Ready for your event? Now get ready to measure it's success! Use these printable paper surveys with your event attendees. Guidance on how to use the surveys is also included.
Get Online Week Get Online Week -
Get Online Week logos
Use our campaign logos on your co-branded marketing materials.
Get Online Week Get Online Week -
Get Online Week eventholder toolkit
Everything you need to plan your event, including themes & ideas, planning tips and promotional guidance.
Get Online Week Get Online Week -
Get Online Week social media images
Anyone can use these social media images to promote Get Online Week or their campaign event.
Get Online Week Get Online Week -
Get Online Week promotional posters
If you're a hosting an event during Get Online Week, print and display these posters to engage more attendees.
Get Online Week Get Online Week -
Get Online Week photo prop
If you're a hosting an event, why not print and use this photo prop Get Online Week with your attendees!
Get Online Week Get Online Week -
Get Online Week calendar
Our Get Online Week Calendar can be printed and used to advertise the activity happening at your organisation across the week.
Get Online Week Get Online Week -
Get Online Week Bingo
Bingo, anyone? Our Get Online Week Bingo can be used to help your event attendees try lots of different online activities in a fun, informal way.
Get Online Week Get Online Week -
Get Online Week Find the AI words worksheet
Print out this find-a-word activity and use it with your learners to support them to get familiar with words and concepts around AI.
Get Online Week -
Media Literacy: A guide to critically analysing information
Media literacy (the ability to critically analyse information) is becoming a vital skill that people need to function in a digital world. This article can help people learn about disinformation, misinformation, deepfakes and the potential risks of echo chambers.
Digital skills Learning & skills Online safety -
Doing digital inclusion in libraries: A handbook
Hints and tips to help the libraries tackle some of the challenges and barriers of delivering digital inclusion.
Running a Hub Libraries Learning & skills -
BBC: Misinformation vs disinformation
Examples of false information on social media. Includes a "What is fake news?" quiz that could be used to reinforce learning.
Digital skills Learning & skills Online safety -
Stop Hate UK: Misinformation and "fake news"
This website explains the difference between misinformation and fake news. It also highlights ways to fact check and what you can do if you see misinformation.
Digital skills Learning & skills Online safety -
Safer Internet: Misinformation - supporting critical thinking
Stories in the media can often be fabricated to cause panic or concern. Learning to critically determine what is trustworthy or not is an important skill.
Learning & skills Online safety -
Virgin Media O2: Find the right words
Support and guidance for parents and carers, giving them the tools they need to make sure their children and young can navigate the online world safely.
Learning & skills Online safety -
Virtual digital skills training using Learn My Way
This guide will help you to support people in a virtual or remote learning digital skills session using Learn My Way.
Digital skills Learn My Way Learning & skills Remote delivery -
Health service apps
This article highlights some of the features of the official health service apps that people can use to stay well, get well, and manage their health.
Health & wellbeing Learning & skills -
Helping People With No or Low Digital Skills Learn About AI
Our Introduction to Artificial Intelligence short animation, suitable for complete beginners, can help build confidence and a better understanding of what AI can do.
Digital skills Learn My Way Learning & skills -
Helping people to prepare for the changes to UK landlines
The UK’s landlines are going digital, but what does this mean for you and the people you support?
Older people & digital Supporting accessibility needs Rural -
Computer Aid: refurbished devices at low prices
Computer Aid offer affordable refurbished devices for digital inclusion hubs and their learners.
Running a Hub Devices -
Digital Candle: free digital advice for charities
You can access one hour of free expert advice through Digital Candle to talk through any aspect of digital or digital marketing, from digital strategy to Google Ads and from remote service delivery to social media.
Running a Hub Marketing -
Campaigning: your sphere of influence
An overview of identifying and engaging with stakeholders, including a look at the Connectivity Now campaign from network member People Know How.
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Campaigning: writing to your MP about digital inclusion
How to engage with your MP so that they know about your organisation and the importance of your digital inclusion work.
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National standards for essential digital skills and Learn My Way
This document details how topics on Learn My Way mapped to the National Standards for Essential Digital Skills.
Digital skills Learn My Way Learning & skills -
Entry level learning resources
Websites and services that you can trust to help build upon the basics, helping people learn even more. These resources are mapped to each subject on Learn My Way.
Digital skills Learn My Way Learning & skills -
Learn My Way poster
Use this poster to promote the Learn My Way services and support that you deliver.
Digital skills Running a Hub Learn My Way Marketing -
Designing for digital inclusion in healthcare: Catch up on the seminars
In January 2024, Good Things Foundation hosted a series of virtual seminars to share best practice for designing inclusive digital health services. You can now catch up on the seminar series here.
Health and wellbeing -
Your guide to using games to teach tablet skills
This guide is designed to help you to introduce older people to tablet computers by using games.
Older people & digital Digital skills Learning & skills -
Using Learn My Way for ESOL
This guide will help you to support learners with English as a second language (ESOL) and to overcome potential potential barriers.
Digital skills Learn My Way Learning & skills English language support -
Supporting asylum seekers and refugees using Learn My Way
This guide will help you to support refugees and asylum seekers by embedding Learn My Way into your services.
Digital skills Learn My Way Learning & skills English language support -
Digital Skills in rural settings using Learn My Way
This guide will help you to support people who live in rural areas and struggle to access digital skills training, and embed Learn My Way into their learning.
Digital skills Learn My Way Rural Learning & skills -
Using Learn My Way with older learners
This guide will help you to support older learners use Learn My Way and engage them in gaining digital skills.
Older people & digital Digital skills Learn My Way Learning & skills -
National Careers Service: how to write a CV
Tips for writing a CV
Learning & skills Employability skills -
Example session plan: safety and security online
This example session plan suggests a 1 hour, blended learning session, incorporating topics from Learn My Way and offline activities. You can use it as it is, adapt it to your own needs or use it as a template for your own sessions.
Digital skills Learn My Way Learning & skills Online safety -
National Careers Service: the skills toolkit
Free courses to help people learn new skills or change jobs, including general and more specialised skills.
Learning & skills Employability skills -
National Careers Service: identifying skills and upskilling
Helping people learn what skills they have and want to develop, and how to gain the skills needed for jobs they're interested in.
Learning & skills Employability skills -
NSPCC: keeping children safe online
Advice to help people learn about staying safe online as a family.
Learning & skills Online safety -
Age UK: Making the most of the internet
Tips to help people feel more confident, and stay safe, when using the internet.
Digital skills Older people & digital Learning & skills -
UK Safer Internet Centre
Helping children and young people stay safe online.
Learning & skills Online safety -
Age UK: staying safe online
Online scams are common, but you can protect yourself by knowing what to look out for, and what to do if you suspect a scam.
Older people & digital Learning & skills Online safety -
Internet Matters: helping parents keep their children safe online
Discover the knowledge and tools you'll need to help your children safely and confidently explore the digital world.
Learning & skills Online safety -
Get Safe Online
Unbiased, factual and easy-to-understand information on online safety
Learning & skills New network member Online safety -
AbilityNet: my computer my way
Guides with step by step instructions on how to adapt a device to meet individual needs.
Supporting accessibility needs Devices -
AbilityNet: advice on accessibility
Accessibility support and resources from AbilityNet.
Supporting accessibility needs New network member Devices -
Ofcom: social tariffs - cheaper broadband and phone packages
Details of cheaper broadband and phone packages for people claiming Universal Credit, Pension Credit and some other benefits.
Data -
Vodafone: how to keep your mobile number
Guidance on how keep an existing mobile phone number when switching to the Vodaphone network.
Data -
Digital skills for employability using Learn My Way
This guide will help you to support people looking for help with employability skills and embed Learn My Way into their learning.
Digital skills Learn My Way Learning & skills Employability skills -
Digital games and tools for older learners
Fun tools and apps to engage and help older learners to learn digital skills.
Older people & digital Digital skills Learning & skills -
Online clubs for older people - social and digital support
In this guide, an Online Club could refer to any regular online meeting for older people on a video calling platform, like Zoom, Google Meet or Microsoft Teams. The aim is to get people together remotely and reduce social isolation.
Older people & digital Health & wellbeing Learning & skills -
Teaching digital skills to a group of older people
Tips on running group digital skills sessions for older people.
Older people & digital Digital skills Learning & skills -
Supporting older people with digital - measuring success
Ways to evaluate and demonstrate success in supporting older people.
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Outreach digital support for older people
Tips on setting up an outreach service by going to where the people are.
Older people & digital Digital skills Learning & skills Outreach -
Making digital fun for older learners
Fun ways, tools and apps to engage and help older learners to learn digital skills.
Older people & digital Digital skills Learning & skills -
Using digital playlists for nostalgia and respite
How digital playlists can be used to support people living with dementia, triggering emotions and memories.
Older people & digital Health & wellbeing Learning & skills -
Digital for people living with dementia
A guide on using digital to support people with dementia.
Older people & digital Digital skills Health & wellbeing Learning & skills -
Digital for older people who speak limited English
A guide on supporting older learners with limited use of English to use digital.
Older people & digital Digital skills Learning & skills English language support -
Creating resources for older learners
A guide to creating resources for older learners.
Older people & digital Learning & skills -
The Essential Digital Skills Framework
The Essential Digital Skills Framework reflects the range of skills people need to safely benefit from, participate in and contribute to the digital world of today and tomorrow, in life and at work.
Digital skills Learning & skills -
Your guide to helping older people use the internet
If you want to show older people how to use the internet for the first time, or help someone to improve their skills, this guide is for you.
Older people & digital Digital skills Learning & skills -
Translating Learn My Way using Google Chrome
A guide to using the built in translation feature in Google Chrome with Learn My Way.
Digital skills Learn My Way Learning & skills -
Doing digital inclusion with people with learning disabilities handbook
This guide is for small organisations who want to do more to reach the most digitally excluded people in the UK.
Digital skills Supporting accessibility needs Learning & skills -
Doing digital inclusion with older people handbook
This guide is for small organisations who want to do more to reach the most digitally excluded people in the UK.
Digital skills Older people & digital Learning & skills -
Learning resources for life and work
Free courses, tools and templates that you can trust to improve the skills people already have, helping them take a positive step forward in their work.
Digital skills Learning & skills Employability skills -
Digital employability playbook
This playbook gives a structure to how we can improve the journey for people, so that they are more likely to gain digital skills and gain employment.
Digital skills Learning & skills Employability skills -
Digital inclusion activity cards
These cards provide creative, inclusive and less intimidating ways of helping people to improve their digital skills.
Digital skills Digital champions & volunteers Learning & skills -
Doing digital inclusion with low income families
This guide is for small organisations who want to do more to reach the most digitally excluded people in the UK.
Digital skills Learning & skills -
Bing Microsoft translator
Quickly translate words and phrases between English and over 100 languages
Learning & skills English language support -
Google Translate
Instantly translate words, phrases, and web pages between English and over 100 other languages.
Learning & skills English language support -
Top tips: Supporting digital inclusion in general practice
Practical ‘top tips’ and case studies for healthcare staff on making digital access more inclusive, and for VCSE organisations working with primary care providers.
Health & wellbeing -
Health and Wellbeing Alliance: accessibility and inclusion guidance
Produced in partnership with the Health and Wellbeing Alliance, this document is designed to support you to communicate in a way that is accessible to as many people as possible.
Health & wellbeing Health and wellbeing -
A periodic table of internet elements
Good internet access is elemental to UK life. This free resource by Data Poverty Fellow Kat Dixon summarises an area of internet use with real-life example elements.
Learning & skills Connectivity & data -
Doing digital in later life: a practical guide
Our evidence-based practical guide for supporting over 75s to access digital inclusion support.
Older people & digital Learning & skills -
How-to guide: embedding digital skills in your support offer
This guide explains the benefits of embedding digital in services and support, shows how some organisations are already doing this and offers tips and resources to help you move forward.
Running a Hub Learning & skills -
How-to guide: Place-based collaboration for digital inclusion
This guide focuses on place-based collaboration with a view to creating a local ecosystem to support digital inclusion.
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Rebooting Britain: Building Back UK Online
Gordon Brown outlines a national plan to deliver digital access and inclusion to all UK citizens.
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How digital can help improve wellbeing in the homelessness sector
This guide offers advice and resources for homelessness organisations wishing to do more with digital.
Learning & skills
